Small Parcel Shippers Shocked by USPS Rate Hike
Small Parcel Shippers Shocked by USPS Rate Hike AmeriMark and Movies Unlimited and Miles Kimble
MCM staff
Home Bistro Files Chapter 11
Home Bistro has hit hard times: The gourmet food merchant on March 20 filed for Chapter 11 bankruptcy protection in the U.S. Bankruptcy Court Northern District of New York
MCM Radio: George Mollo on Inventory Planning
George Mollo, president of operations consultancy GJM Associates, shares some ideas on controlling your inventory in a down economy and planning your business so it
MCM Radio: Dan Walsh on the Paper Industry
Bradner Smith & Co. vp/catalog and publication papers Dan Smith talks with Multichannel Merchant’s Jim Tierney about falling paper prices, and how that may provide some relief to mailers.
Delia’s Sees Sales Rise for Quarter and Year
Same-store sales increased 2%, down from 9% last year. Total retail sales increased 6.9%, to $33.9 million. Sales for the direct segment, which includes the Delia
Tough 4Q and Year for Williams-Sonoma
Fourth-quarter sales for San Francisco-based kitchen and housewares marketer Williams-Sonoma decreased 26.7%, to $1.09 billion, compared to $1.37 billion last year.
Survey Says: $21 Billion Lost Last Year in Online Sales
The impact of identity theft and a fear of online shopping caused retailers to miss out on $21 billion in online sales in 2008, according to study released by Javelin Strategy and Research and cosponsored by eBillme and First Data.
Call Center Metrics: Don’t Overemphasize Productivity
In any contact center, productivity measurement requires balance and optimization