Hanover Direct Closes Another Call Center
Multititle cataloger Hanover Direct is shutting down its call center in Hanover, PA, come April, resulting in layoffs for 105 workers.
MCM staff
Survey: Consumer Confidence Still Tumbling
Despite the passage of the Obama Administration
New Bills Aim to Reduce Organized Retail Crime
Three bills introduced in Congress Wednesday aim to reduce the impact of organized retail crime, or ORC, on merchants.
Getting Help From Hosted Contact Center Systems
Cutting costs and improving customer service are everlasting business goals in any economy. With capital expense budgets shrinking, however, more organizations are adding a third goal to the list: extending the life of their existing contact center infrastructure. In other words, companies want to deliver better service at lower costs using the software and hardware they already own.
Financial Reports: Henry Schein, Office Depot and PC Mall
Medical, dental, and veterinary supplier Henry Schein saw its fourth-quarter sales slip 7.5%, to $1.6 billion. For the fiscal year ended Dec. 27, the Melville, NY-based merchant
Change at the Top for Brookstone
Gifts and gadgets cataloger/retailer Brookstone announced today that its president/CEO Louis Mancini will be stepping down from his position and from the company’s board of directors on March 4. Mancini, the former CEO of Murray’s Discount Auto Stores, had joined Brookstone in 2006.
Metropolitan Museum to Scale Back Retail
Under pressure to reduce expenses, New York
Testing Still Essential in Marketing
Testing is an essential activity in direct marketing, and it can be a fun way to connect with new and existing customers. But what should you test, and how often?
J.C. Penney’s Net Income Down 50%
The final quarter and full year 2008 results are in for J.C. Penney Co., and they aren
Fourth-Quarter Profits Plunge at Blue Nile
Thanks to consumers pulling way back on purchases of items such as jewelry, Blue Nile reported lackluster fourth-quarter results.