The Right Research
Launching new products and services is a complex process
MCM staff
The Right Research
Launching new products and services is a complex process
Ergonomics and Employee Satisfaction
In most contact centers, it is far more cost-effective for employers to retain a good agent than to recruit a replacement. Therefore, keeping employee satisfaction and morale at a good level is a common business goal.
Surprise Your Most Loyal Customers
How much is a loyal customer worth? Most multichannel sellers have a small group of extremely loyal customers who buy year in and year out, or come back annually making substantial purchases. Yet they are often treated no differently than the balance of the house list.
Appointment Setting
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Logistics M&A Volume Reaches 20-Year High
2007 was a big year for mergers and acquisitions in the transportation and logistics sector.
Newgistics Acquires Cornerstone Shipping Services
Returns-management system provider Newgistics on Feb. 11 acquired Milan, IL-based small-package shipping software supplier Cornerstone Shipping Services. The combined company will be known as Newgistics.
The Lowdown on Bottom-Line Ergonomics
At almost every seminar I teach or attend I get asked,
Mailers Face a May Postal Hike
The U.S. Postal Service, in its first increase under the new postal reform rules, will raise its rates on May 12 by low single-digit percentages.