Sale scotched by high S&H
You already know how most customers feel about shipping and handling, but here’s a real world example of how shoppers can walk away from a deal because
MCM staff
Work It Out
Good help is always hard to find, but in retail, attracting and retaining workers is near impossible. How dismal is workforce loyalty in retail? According
More rage at Red Envelope critique
I wish to express my sincere disappointment regarding your August article, The Red Envelope, please. In the interest of thoroughness and journalistic
Back Word
Get ready for Beaney World L.L. Bean’s flagship store has long been the biggest draw in Freeport, ME perhaps because it’s been open 24 hours a day, seven
Spotlight on NCOF
Welcome to our continuing series highlighting the speakers of the National Conference on Operations & Fulfillment, which Multichannel Merchant co-sponsors
Across the street and into the warehouse
Time to visit the lifeblood of any catalog business: the distribution center. But to get to Orchard Brands’ DC from headquarters, you must cross the street.
A hankering for hard goods
When Golden Gate Capital started its catalog acquisition binge about three years ago, the joke around the office was that very soon the private equity
Tooling around on PTS
Shopping for industrial tools online can be a major production especially if a site is not up to snuff. Production Tool Supply sells such complex items
Batten down the hatches
The people at Orient Expressed thought they were ready for anything. We knew that we would be able to contact each other in the event of a disaster, says