MCM staff
Once thought to be too expensive for the call center, e-learning is hot. Through the Web, E-learning allows your customer service reps to brush up on customer service skills or training between calls and shifts. This is the first in a three-part series on the value of e-learning.
Second-quarter sales at computers manufacturer/marketer Systemax rose 18% to $647 million. Year-to-date sales increased 18% to $ 1.3 billion from $1.1 billion during the same period last year.
Apparel cataloger/retailer The Talbots (NYSE: TLB) announced total company sales for its second quarter of $572 million, which is flat compared to last year
For the most part, July was a kind month to the publicly traded companies tracked by MULTICHANNEL MERCHANT. So let
Philadelphia-based apparel and home decor merchant Urban Outfitters (Nasdaq: URBN) reported a 35% increase in its direct-to-consumer business
Golfsmith International Holdings (Nasdaq (GM): GOLF) reported a 9.5% rise in second-quarter net revenue to $125 million, up from $114.1 million, for the three months ended July 1.
Westlake Village, CA-based Guitar Center (Nasdaq: GTRC) posted a 28.1% increase in direct response net sales, including revenue from the Medford, OR-based Musician’s Friend catalog.
Timeliness of deliveries, product condition, order accuracy and vendor compliance all affect customer satisfaction and ongoing profitability. When a company begins underperforming, improvements need to be made. The choices include making distribution improvements through process, technology and/or management modifications, or contracting with a third party logistics provider.
Second-quarter sales at Cabela’s (NYSE: CAB) rose 16.5% to $451.2 million, up from $387.3 million for the same period in 2006.
Harry & David’s largest distribution center is about to get a little bigger: The multichannel retailer best known for its Moose Munch candy mix and its Royal Riviera pears is adding 45,000 sq.-ft. to its Hebron, OH-based facility. The $16 million expansion will be completed in fall 2008.