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3 Ways to Simplify International Expansion with Global Marketplaces

| MCM staff

International e-commerce presents many challenges, and selling across borders requires careful consideration of cultural differences, government regulations and operational infrastructure. This article outlines the various marketplaces and fulfillment tools that are available to help retailers tackle this growing International opportunity.

Stephan Spencer Lends Some SEO Advice

| MCM staff

Are you better off adding a Blogger blog or a Google+ page? Is the proper term for a sweatshirt with a hood a “hooded sweatshirt” or a “hoodie?” Stephan Spencer, co-author of The Art of SEO, answers questions about search engine optimization asked by Tim Parry, senior content manager of Multichannel Merchant, during IRWD 2013.

Using Facets to Improve Customer Experience

| MCM staff

In this video taken during a break at IRWD 2013 on Feb. 12, Shaun Ryan, CEO of SLI Systems, and Kevin Metz, Vice president of ecommerce at Caché, talk with Multichannel Merchant’s Tim Parry about how they use facets to improve the overall ecommerce customer experience.

The Shopping Trends of the Working Consumer

| MCM staff

Online shoppers are finding more and more ways to shop than ever before. They are using smartphones, tablets, traditional PCs, and most often, a combination of the three. This modern shopper is ready to buy whenever and wherever they chose, even if it means while at work. In this infographic from Monetate, the ecommerce personalization company, you will see the various trends of this shopper including the days and times of the week they shop, and the types of devices they use to make online purchases.

Valentine’s Day Shipping with UPS

| MCM staff

As chocolates and flowers make their way across the country for Valentine’s Day, UPS is preparing for the lovers holiday by adding 38 additional flights to their fleet in order to handle to demand. In this video from UPS, the shipping and delivery giant shows how it handles and streamlines the shipping process of the fragile and temperature sensitive goods.

SMBs Getting Serious About Order Management Systems

| MCM staff

GoECart CEO and founder Manish Chowdhary sits down with Multichannel Merchant senior content manager Tim Parry at IRWD 2013 and talks about order management systems. Not only are small- to medium-size merchants getting serious about order management systems, they are looking to manage orders across channels, such as marketplaces.

Amazon Tops ForeSee Mobile Satisfaction Survey

| MCM staff

Amazon extends its domination of ecommerce into the mobile platform, according to the ForeSee Mobile Satisfaction Index: Holiday Retail Edition. In the survey, which was conducted of more than 6,200 consumers during the peak holiday shopping season between Thanksgiving and Christmas, the online marketplace scored highest among 25 of the top mobile commerce companies.

Package Growth and Record Efficiency Mitigate First Quarter Loss for USPS

| MCM staff

The U.S. Postal Service ended the first three months of its 2013 fiscal year (Oct. 1 – Dec. 31, 2012) with a net loss of $1.3 billion. Continued growth in Shipping and Package revenue (+4.7%) and increased efficiency helped mitigate but could not fully offset the financial effects of continued First-Class Mail volume declines and costs that are beyond Postal Service management control. As a result, the Postal Service recently announced it would move forward with accelerated cost-cutting actions necessary to help maintain liquidity because Congress has not passed comprehensive postal reform legislation.