Report: NBTY for Sale
Manufacturer/marketer NBTY, the parent company of the Puritan’s Pride nutritional supplements catalog, has hired Bear, Stearns & Co. and Bank of America Corp. to advise it on a possible sale, according to reports.
MCM staff
Survey: Peak Times Strain Labor Strategies
A majority of executives feel that their temporary-labor strategies could improved, according to a recent Supply Chain Consortium survey of 100 top retail/wholesale and consumer goods companies.
The Importance of an Up-to-Date Website
I have written on many occasions about how the Internet is a much more advanced communications tool than anything which has come before it, including print brochures and catalogs.
Call Evaluations Help Lillian Vernon Get its Upsell Program Down Pat
For several years contact center agents at cataloger Lillian Vernon spent a portion of every phone call offering promotions or upsells to customers. Some of these offers were for Lillian Vernon products or services, but periodically Lillian Vernon partnered with a third party and offered that company
The Case for a Hosted Contact Center System
Hosted contact center systems have gained popularity as a more flexible, cost-effective choice than premise-based hardware systems. Comparing the two options, however, is often akin to comparing apples to arugula.
Former Crosstown Traders President to Helm Sharper Image
Steven Lightman, who left his post as president of Crosstown Traders in January, has been named president/CEO of Sharper Image Corp.,
Tiffany’s Quarterly, Yearly Sales Increase
Upscale jeweler Tiffany & Co. grew its direct marketing sales 10% for the fourth quarter and 11% for the year ended Jan. 31.
Financial Reports: Williams-Sonoma, Dover Saddlery, Bombay Co., uBet
Williams-Sonoma grew sales and income, but not as much as it had hoped. Dover Saddlery had a galloping year. But Bombay Co.’s wider loss has it seeking strategic alternatives
Financial Reports: Systemax, Charming Shoppes, Blair
Manufacturer/marketer Systemax had a solid fourth quarter and 2006. Charming Shoppes’ Crosstown Traders catalogs ended the year with a whimper. And Blair Corp. hasn’t gotten 2007 off to a rousing start
Tips for Improving Shipping Performance
With rising fuel prices, carrier capacity problems, and pressure from customers for on-time deliveries, shippers have been feeling the squeeze.