Correction
In our February cover story Holiday highlights, we reported that Direct Marketing Services Inc. (DMSI) had created a design blog for its Montgomery Ward
MCM staff
Backword
In-flight institution gets mauled Pretty much everyone has made fun of SkyMall at some point. After all, who hasn’t been stuck on an airplane with nothing
Catalog Critique: Medical Mailer Gets First Aid
A business-to-consumer marketer, Express Medical Supply sells urology and ostomy supplies, as well as more general home healthcare merchandise. The Fenton,
Holiday 2007 Countdown
No, we’re not suggesting that you break out the Christmas decorations and deck the halls just yet. But if the fourth quarter is your make-or-break season,
The Way of Life in the DC
LifeWay Christian Resources sells Biblical solutions for life, including books and videos, through print catalogs, the Internet, and more than 130 stores
Home Depot Changes Course on HD Supply
Last year Home Depot put a lot of effort and money into expanding its HD Supply business. It acquired nine companies for the business-to-business division,
RESOURCE GUIDE: Alternate Payment Systems
Merchants operating businesses through the mid-1960s were in the habit of receiving two types of payments from customers: cash and checks. From the mid-1960s
Tales from the Front
Hardly Amazonian service A friend of a Multichannel Merchant staffer placed an order with bookselling behemoth Amazon.com in December. The books she ordered
Spotlight on NCOF: The Impact of Sarbanes-Oxley on Fulfillment
John Hill, principal of Toledo, OH-based supply chain process improvement firm ESYNC, talks about the impact of Sarbanes-Oxley on fulfillment.
Six Tips for Training Universal Service Agents
Universal service agents perform a wide variety of tasks in today’s contact center: taking inbound order calls, resolving customer service issues, responding to e-mails, engaging in online chat with Web customers.