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Ecommerce Spending Hits $186.2 Billion in 2012

| MCM staff

ComScore, Inc., a leader in measuring the digital world, released its Full Year and Q4 2012 U.S. retail ecommerce sales estimates. For the full year, U.S. retail ecommerce sales reached $186.2 billion, an increase of 15%– the strongest annual growth rate since before the recession. Q4 2012 sales grew 14 percent year-over-year to $56.8 billion, marking the first ever $50 billion quarter.

Social Q & A For Online Shopping

| MCM staff

Social Q & A connects shoppers to past customers through questions and answers. So how does it work? Products are for sale on an ecommerce site, according to this infographic by TurnToNetworks.com. Shoppers submit questions about the product. The questions are e-mailed to a selection of past customers who actually bought the product. Those customers return to the store site to answer the shopper questions. Answers are added to the product page and emailed to the shopper.

How to Win Your Customers Back

| MCM staff

It’s never fun to see a customer take their business elsewhere, but it does happen. In this infographic from 360 Connext, you will learn a few simple techniques that will make it easier for your customer to give you, and your brand, a second chance.

Holiday Roundup Reveals Tablet Shoppers’ Unique Usage

| MCM staff

Understanding how tablet shoppers differ from those on desktop and smartphone is an important first step for retailers, says Aaron Wadler, Founder and CEO of ShopPad. This infographic tracks online shopper activity across 3,500 tablet-optimized retailers in a wide range of industries, including apparel, consumer electronics, health and beauty, home goods, and jewelry between Nov. 25 and Dec. 25.

Keeping Customers Safe with Trustmarks

| MCM staff

As online commerce has flourished, so have the security risks associated with it. With shoppers more anxious than ever about sharing personal information online, merchants must find a way to eliminate doubts and keep financial information secure. In this infographic, McAfee breaks down the benefits of trustmarks by the numbers and illustrate potential consequences of not having them on your site.

Value and Volume of Retail M&A Activity Grew in 2012

| MCM staff

U.S. retail and consumer merger & acquisition (M&A) activity in 2012 was primarily driven by corporations spinning off businesses, private equity (PE) investment in retail, increased cross border activity and expansion into e-commerce, according to PwC’s US retail and consumer M&A insights 2012 Year in Review and 2013 Outlook report released today.

Amazon Announces Three Fulfillment Centers in Texas

| MCM staff

Amazon.com today announced plans to open three new fulfillment centers in the state of Texas, creating more than 1,000 jobs. The sites, which will utilize advanced technology to help fulfill customer orders, will be located in the cities of Coppell, Haslet and Schertz.