MCM staff

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Abacus Indicator

| MCM staff

According to the Abacus 2006 Multi-Channel Annual Trend Report, the major retail markets in rural and urban areas differ in their growth and decline by channel. The most recent report showed that call center/mail order purchases represented 65% of orders in rural areas, with 35% of those orders placed online.

4Q, Full-Year Sales Up at Drugstore.com

| MCM staff

Fourth-quarter and full-year net sales rose for Bellevue, WA-based Drugstore.com (Nasdaq: DSCM), registering 2.1% and 4.1% increases, respectively, for the period ended Dec. 31, 2006.

Hanesbrands’ Sales Slip, Profits Dive

| MCM staff

Winston Salem, NC-based Hanesbrands, which began operating as a publicly traded company on Sept. 5, 2006, reported financial results for its first quarter and six-month transition period ended Dec. 30, 2006.

Putting Jegs.com in drive

| MCM staff

This month Multichannel Merchant introduces Website Critique. Just as our Catalog Critique section evaluates the finer points of print catalog creative,

Fastest. Order. Ever.

| MCM staff

A Multichannel Merchant staffer placed an order with the VillageShoes.com Website on Dec. 18 at about 3:15 p.m. She had never ordered from the company

RESOURCE GUIDE: POS software

| MCM staff

Historically point-of-sale (POS) systems didn’t do much more than record customers’ purchases and calculate change. Today’s systems, however, can administer

Next-Generation Contact Centers

| MCM staff

Many of us are stuck. We have talked about becoming customer-centric, value-added, mission-critical, and a lot of other hyphenated things, but we are

LISTINGS

| MCM staff

New lists The Cottage Shop Selling Limoges porcelain boxes and other collectibles, the Cottage Shop catalog has 20,000 12-month buyers. Customers, 95%