Fastest. Order. Ever.
A Multichannel Merchant staffer placed an order with the VillageShoes.com Website on Dec. 18 at about 3:15 p.m. She had never ordered from the company
MCM staff
Next-Generation Contact Centers
Many of us are stuck. We have talked about becoming customer-centric, value-added, mission-critical, and a lot of other hyphenated things, but we are
SPOTLIGHT ON NCOF
This is another installment in our continuing series spotlighting speakers at the upcoming 17th National Conference on Operations & Fulfillment (NCOF),
Review and Renew
Multichannel merchants today face two fundamental challenges: Customer loyalty is declining, and competition is increasing. While these are forces that
LISTINGS
New lists The Cottage Shop Selling Limoges porcelain boxes and other collectibles, the Cottage Shop catalog has 20,000 12-month buyers. Customers, 95%
LETTERS
Too dog-gone cute I couldn’t help but chuckle at your editor’s column, Gone to the dogs, in December’s issue. I’ve been a print production manager for
Merz’s Smallflower.com Grows
Merz Apothecary is proof that even small, old-time retailers can become successful multichannel merchants. The company, which has had a shop in Chicago for more than 130 years,
Survey: One-Third of Holiday Shoppers Prefer E-commerce
More than one-third of holiday shoppers preferred to both research and buy products online, according to a survey by ForeSee Results, an Ann Arbor, MI-based customer satisfaction measurement and management firm.
RedEnvelope 3Q Sales, Income Up
Third-quarter net revenue for San Francisco-based gifts cataloger RedEnvelope increased 7.5%,