MCM staff

[email protected]

Focus Your Direct Response Marketing for Lower Costs and Higher Response

| MCM staff

The complaint is a common one among companies that depend on direct mail and direct response marketing: “I’m sick of spending a fortune to send out thousands of full-color catalogs and mail pieces only to get a measly 1% response rate. How can I cut costs and find a more practical way to get my target market to respond to my direct mail and catalogs?”

IT Budgets to Grow Over Security Concerns

| MCM staff

Marketers are expected to show IT budget and capital expenditure growth in 2006, according to the third annual Retail IT Budgeting Study conducted by the National Retail Federation and AMR Research.

M&A: Contact Center Deal Tops Teleservices

| MCM staff

Quadrangle Group and Thomas H. Lee Partners’ $3.3 billion joint buyout of West Corp. (at nine times earnings before interest, taxes, depreciation and amortization) was the largest teleservices transaction during the second quarter of 2006 and accounted for 68% of the sector’s transaction value during the period, according to New York-based investment bank Petsky Prunier, which tracks merger and acquisition activity for marketers as well as market service firms.