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Home Decorators outfits The Apprentice St. Louis-based Home Decorators Collection has a supporting role on the fifth season of The Apprentice with Donald
MCM staff
NCOF Sneak Peak: The Mirror Doesn’t Lie
One of the biggest mistakes companies make when purchasing technology, equipment, or services is not fully understanding their needs. Frank McCabe, director of business development for Beacon Systems, a Tewksbury, MA-based material handling integrator, says companies invariably jump in the deep end of the pool without having all the facts. He
Using Logistics to Win in a Multichannel Retail World: Transportation and Logistics Solutions
Determining how a company is going to transport product through the supply chain from the source to the customer is a complex challenge. It is more crucial than in the past, due to global sourcing and the multichannel nature of business. A multichannel merchant not only has to track inbound goods from offshore and domestic vendor, but it also has to handle outbound small-package delivery, often using zone skipping and vendor drop-shipping; replenish stores; cross-dock store receipts and in the warehouse to fill catalog and Web backorders; transport, consolidate, and process returns regardless of the channel where the customer purchased the product; and provide warehouse-to-warehouse transfers, inter-store transfers, and retail sends directly to the customer and receipt of goods at the warehouse closest to the vendor.
Financial Reports: Tiffany, Dover Saddlery
What do Tiffany & Co. and Dover Saddlery have in common? The two cataloger/retailers saw fourth-quarter and annual income decline despite a rise in revenue
Disaster-Proofing Customer Care
When a contact center closes due to a hurricane, a power outage, or another disaster, customers may hear busy signals indicating overloaded or downed phone circuits, receive standard auto-attendant messages or hang-ups, or be put on hold for long periods of time with no explanation.
How to Get More from Your Contact Center
No one can argue with the need to keep a firm grip on costs, but indiscriminately moving customer traffic to a company’s Website or haphazardly outsourcing contact centers can make them less rather than more effective. The key is to develop a customer service strategy that successfully balances costs, revenue, and quality.
Fourth-Quarter, Fiscal Year Sales Increases at Williams-Sonoma
Fourth-quarter catalog and Internet net revenue for San Francisco-based Williams-Sonoma increased 14%, to $475.5 million for the three months ended Jan. 29.
Best Practices in Centralizing Transportation
Supply chain and transportation executives are under newly intensified pressure to keep transportation costs down in the face of rate increases and to keep service levels up in the face of capacity constraints.