MCM staff
It’s been said that you can’t improve something if you can’t measure it.
For example, most companies talk a good game when it comes to customer service. But among the respondents to the MULTICHANNEL MERCHANT/O&F 2006 Contact Center Benchmark Study, their contact centers are available on average for just 14.5 hours a day. A scant 20% said their contact center is available 24 hours a day.
ACCM, the largest conference for Catalog, Internet and Multichannel Merchants attracts thousands of catalog, retail and e-commerce professionals. The comprehensive conference program covers all areas of the multichannel business and the exhibit hall …
List size is one of the strongest predictors of e-mail response rates, according to the 2005 Response Rate Study recently released by Indianapolis-based on-demand e-mail service provider ExactTarget: Open and click-through rates both decrease steadily as list size increases.
Melville, NY-based maintenance, repair, and operations (MRO) supplier MSC Industrial Direct Co. announced on March 16 that it was purchasing bought J&L Industrial Supply, the catalog division of $1.8 billion Latrobe, PA-based manufacturer/marketer Kennametal, for $349.5 million.
MULTICHANNEL MERCHANT has heard from several sources that Santa Fe Springs, CA-based third-party logistics provider APX Logistics will be filing for Chapter 11 bankruptcy protection.
Austin, TX-based golf products cataloger/retailer Golfsmith International Holdings has filed for a proposed initial public offering with the U.S. Securities and Exchange Commission.
Today everyone who writes about RFID analyzes the same question: “Where Is the return on investment with RFID?” The answer is quite simple. No technology by itself delivers any ROI without the hard, in-the-trenches work required to discover the specific-to-your-company applications that could be improved and then prioritized based on the amount of business pain they cause. This type of investigation should provide a detailed map that management can use to allocate resources based on the best ROI options.
For the supply chain to be effective in a multichannel operation, it is necessary for management to meet four goals:
The PC-based point-of-sale (POS) market in North America experienced a solid 5% increase in shipments in 2005, according to a new study from Franklin, TN-based IHL Consulting Group.