MCM staff
Successful Contact Center Outsourcing
Most U.S. businesses today are vastly different in structure, strategy, and purpose than they were even 10 years ago. But it’s safe to say that for utter
NEW WEB CATALOGS
Miles Gerstein, founder/CEO of Madison, WI-based UpperCut Images, put up his dukes in July when he decided that stock photography needed
LISTINGS
New lists Territory Ahead/Isabella Bird Masterfile During the past year more than 347,000 men and women have purchased from the Territory Ahead and Isabella
TALES FROM THE FRONT
Misfire gets our Irish up A Multichannel Merchant staffer recently received an unsolicited copy of Blue & Gold Traditions, a catalog of licensed merchandise
Revving Up
A catalog of parts and accessories for Vespa scooters, Chicago-based Scooterworks USA gamely steered to Multichannel Merchant for a creative critique.
backword
A ha-ha at Hanna’s expense If you’ve ever perused apparel cataloger Hanna Andersson’s holiday editions and wondered what kind of dysfunctional family
Holiday 2005: So Far, So Okay
Back in November, predictions regarding holiday sales ranged from mildly optimistic (up 2%-4% over last year, according to the director of the Purdue Retail Institute and Center for Customer Driven Quality) to strongly so (up 6%, according to the National Retail Federation). So how did the season shake out? Again, it depends on whom you ask.