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Galavan Joins SOS Data Services

| MCM staff

John Galavan has joined SOS Data Services, WA-based full service direct mail and fulfillment organization as sales manager. Galavan worked for sales promotion and call center fulfillment organizations, TPI Promotional Marketing and All West Inbound …

Tips for E-mail Tests

| MCM staff

Testing e-mail prospecting lists is in many ways the same as testing postal lists, says Don Buck, president of Milwaukee-based consultancy Buck Marketing. But e-mail testing has its own distinct challenges as well. Here, Buck offers a few suggestions to making your tests more effective.
* The first thing to do is decide what to test. Just because something is measurable doesn

Prospecting Tactic: Think Big (Big Lists, That Is)

| MCM staff

The latest Mokrynski Catalog Industry Update indicates that well over 80% of mailers had met or exceeded their holiday 2004 numbers, says Steve Tamke, senior vice president for Hackensack, NJ-based list services firm MokrynskiDirect. Indeed, with the exception of a brief soft period during September, 2004 produced encouraging results.

That said, during the past several years most mailers had reduced their prospecting efforts, instead increasing contacts to house file names. As a result, fewer

Short-Term Behavior, Long-Term Value

| MCM staff

Direct marketers put a huge amount of time and money into examining, testing, analyzing, and fine-tuning their marketing on a campaign-by-campaign basis. The results of a single campaign are judged by response rates, average spend amounts, and often, the ROI generated by that campaign.

But less attention has been given to the long-term behavior of customers, says Don Austin, Ph.D., director of client strategy at Greenwich, CT-based list services firm Direct Media. In general, the amount of the first transaction predicts the amount of subsequent transactions. But Austin a variety of other variables can be used to segment customers into low long-term value and high long-term value groups.

Transcat in the Black

| MCM staff

Promo teaser: Rochester, NY-based test, measurement, and calibration equipment merchant Transcat posted a profit for the quarter ended Dec. 25.

Avoiding the Top Nontechnical Analytic Errors

| MCM staff

Most marketers and analysts agree that data mining plays a critical role in assuring a successful customer acquisition or retention campaign. Most also agree that even minor technical errors can destroy a campaign, But most of the problems that emerge in a modeling project have little to do with technical issues, says Sam Koslowsky, vice president of modeling solutions for New York-based marketing services provider Harte-Hanks. Here are a few of what he views as the most common