MCM staff

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Is Your Call Center Safe?

| MCM staff

OF COURSE IT IS, YOU SAY You’ve invested in the latest and best security measures. No one can enter or leave the facility without your knowledge. But

GrowingSlowly

| MCM staff

How you view the latest statistics from New York-based ParadyszMatera on list universe sizes depends on whether you’re an optimist or a pessimist. The

Yahoo’s Search Life After Google

| MCM staff

Yahoo!’s Feb. 18 announcement that it would stop using Google’s search technology in favor of its own search engine including a new Web crawler, Yahoo!

American Girl to Close Call Center

| MCM staff

The American Girl catalog division of toy giant Mattel will shut its Eau Claire, WI, call center on June 18, according to the “Wisconsin State Journal.”

Annual Catalog Awards Finalists

| MCM staff

Here they are: the finalists of Catalog Age’s 19th Annual Catalog Awards (ACA). The judges selected 63 finalists in 27 categories from more than 200 entries.

CORRECTION

| MCM staff

In the item Cheerleading Catalogers Merge in the At Deadline section of the March issue, we indicated that Varsity Brands president CEO Jeff Web would

Perfect Shipment

| MCM staff

99.9% That’s Herbalife’s order accuracy rate, pre-inspection. Impressive, but not good enough when you’re intent on shipping the perfect shipment. So,

Smart Cycle Counts

| MCM staff

Q In our small DC, we have set up 27 cycles based on concrete dates. However, shouldn’t other factors influence the cycle? And which products should we