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Per your brief, Fulfillment Failures May Thwart Holiday E-Commerce [O+F Weekly Update, Dec. 10, 2003), I had ordered 90% of my holiday gifts online, both
MCM staff
Financial Reports: Grainger, PC Connection, Zones, Guitar Center
Grainger Grows Profit on Flat Sales Chicago-based maintenance, repair, and operating supplier W.W. Grainger (NYSE: GWW) reported a 7% increase in annual
Movers and Shakers
New York-based apparel cataloger/retailer J.Crew Group has hired Tracy Gardner as executive vice president of merchandising, planning, and production.
Big Dog Gets Bigger with Walking Co.
Santa Barbara, CA-based apparel cataloger/retailer Big Dog Holdings has agreed to buy $65 million footwear retailer The Walking Co. for more than $15
Financial Reports: Red Envelope, Amazon.com
RedEnvelope Sales, Income Up Despite Ops Woes Despite sourcing and fulfillment snafus, San Francisco-based gifts cataloger RedEnvelope (Nasdaq: REDE)
Survey: E-mail Response Times Flagging
Although e-commerce sites have made progress in a number of areas during the past year, they fall short when it comes to responding to customer e-mails,
J. Crew Lays Off 30
New York-based apparel cataloger/retailer J. Crew laid off about 30 employees from its distribution center and call center in Lynchburg, VA, according
J.C. Penney to Cut 475 Jobs
Plano, TX-based cataloger/retailer J.C. Penney Corp. is closing its Austin, TX, telemarketing center as part of a plan to save more than $100 million
Financial Reports: NEBS, NBTY
NEBS Up on Safeguard Results Higher sales and profits in four of its five segments drove the performance of Groton, MA-based New England Business Service
Spiegel Revamps Its Big Book
The folks at Downers Grove, IL-based Spiegel Group are hoping that rebranding its eponymous catalog will help the company reverse its flagging fortunes