Fingerhut’s Fate
Federated Department Stores’ decision to rid itself of its Fingerhut subsidiary didn’t surprise most industry observers. After all, Federated had been
MCM staff
Storehouse: Sofa Unfurls Bed, Chases Woman!
In a retail environment where the pinnacle of customer service is a no-questions-asked return policy, the challenges of handling retail returns can become
Military Intelligence
In the past seven years, the U.S. Army has cut average domestic delivery times from 15-20 days to six, slashed order and ship times for repair parts by
Operations and Management: A Column About Columns
In this occasional series, Steve Harris, senior vice president of Middlebury, VT-based warehouse design agency Bread Loaf Corp. answers questions about
Opinion and Response
A Gaffe of Biblical Proportions I would like to respond to your Backword item (Sell Me, Don’t Save Me, January issue) regarding our use of the Biblical
E-mail Marketing: Anthrax Has Little Effect on E-mail Plans
In the wake of the infiltration of anthrax in the postal stream, observers predicted that companies would increase their use of e-mail as a marketing
The Secret Shopper: Kickin’ Back in Cashmere
With cocooning now something of a national pastime, The Secret Shopper decided it was time to lounge in style in cashmere. Below, the price and the shipping-and-handling
In Practice
Ever wonder what makes magazines like Operations & Fulfillment flourish? Many things, we hope, but one of the reasons most trade publications stay in
Small Catalogs Forum: Expanding Your Product Niche
Just because you cater to a well-defined niche doesn’t mean you have to limit your merchandise offering. In fact, many say that one of the best ways to
Small Catalogs Forum
What is the most important consideration when expanding your product line? ANNE MARCUS, president of Hot Springs, AR-based toy catalog AnneMail: You should