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Getting Personalwith Tom Rosenbauer

| MCM staff

Tom Rosenbauer is vice president of mail order for Manchester, VT-based Orvis, a cataloger/retailer of outdoor sporting goods. Where did you grow up?Rochester,

List Watch: Testing for the Best

| MCM staff

Considering the soft sales and lower response rates many mailers reported this year, it’s not surprising that catalogers have cut back on list testing

FYI: DID YOU KNOW?

| MCM staff

Business-to-business direct marketing totals $800 billion in sales and is growing 10% each year. Between 1990 and 2000, IT spending surged from 12% to

MIX MASTER

| MCM staff

In addition to its 970,000-sq.-ft. distribution center, the Cornerstone facility includes a 350-seat call center and a 65,000-sq.-ft. retail store By

Working Gear

| MCM staff

Fit to Print Want to send your shipments with a sharp-looking label? Sauven Marking Ltd. has recently developed a compact multi-purpose printer named

Hold the Phone Music, Please

| MCM staff

For callers placed on hold, is bad music worse than no music at all? Research by Basking Ridge, NJ-based communications services provider Avaya found