Working Gear
Fit to Print Want to send your shipments with a sharp-looking label? Sauven Marking Ltd. has recently developed a compact multi-purpose printer named
MCM staff
Talking Heads
I believe the future of the catalog industry is straight up I think it will continue to grow. There is no question that the Web has enhanced the catalog
The CATALOG AGE 100: Who’s on Top?
When the year 2000 arrived amid fireworks and galas, the economy was still going strong. The first three quarters of the year continued to bring solid
Venus Settles Suit Against Pacific Sunwear
Jacksonville, FL–Swimsuit cataloger Venus Swimwear has settled a federal lawsuit it had filed on June 13, charging trademark infringement against $614.6
FYI: You’ve Got (Some) Mail
E-mails to customer service at 50 Web sites 2Q 2001 4Q 2000 Average time to respond 12.63 hrs. 14.13 hrs. Confirmation number included in e-mail 100%
J. Jill, Geerlings & Wade Boost Their Bottom Lines
Stamford, CT
Outsourcing Customer Service Abroad Can Cut Costs
New York–Companies can save a fair amount of money if they outsource their customer service abroad, according to a recent report from research firm Jupiter
J.C. Penney Debuts Birthday Bear
Plano, TX
Is this the End of Etera?
Mount Vernon, WA