The CATALOG AGE 100: Who’s on Top?
When the year 2000 arrived amid fireworks and galas, the economy was still going strong. The first three quarters of the year continued to bring solid
MCM staff
Venus Settles Suit Against Pacific Sunwear
Jacksonville, FL–Swimsuit cataloger Venus Swimwear has settled a federal lawsuit it had filed on June 13, charging trademark infringement against $614.6
FYI: You’ve Got (Some) Mail
E-mails to customer service at 50 Web sites 2Q 2001 4Q 2000 Average time to respond 12.63 hrs. 14.13 hrs. Confirmation number included in e-mail 100%
J. Jill, Geerlings & Wade Boost Their Bottom Lines
Stamford, CT
Outsourcing Customer Service Abroad Can Cut Costs
New York–Companies can save a fair amount of money if they outsource their customer service abroad, according to a recent report from research firm Jupiter
J.C. Penney Debuts Birthday Bear
Plano, TX
Is this the End of Etera?
Mount Vernon, WA
Alloy Allies With CosmoGIRL
New York
Richmond Holden Sr., Retired J.L. Hammett President, Passes Away
Braintree, MA– Richmond Y. Holden Sr., former president/ chairman of education products cataloger J.L. Hammett Co., passed away July 24 at the age of
F&G Hires Interim Chief at $21K a Week
Peoria, IL–As reported in the “Peoria Journal Star” this week, bankrupt horticultural mailer Foster & Gallagher (F&G) has hired Lawrence M. Adelman,