MCM staff

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Bazaarvoice to Acquire PowerReviews in $151.9 Million Deal

| MCM staff

Bazaarvoice will pay $31.0 million in cash, issue up to 6.4 million shares of common stock and assume vested and unvested options to purchase the common stock of PowerReviews equivalent to 1.6 million options to purchase the common stock of Bazaarvoice.

Survey Says Tablets Driving Web Sales

| MCM staff

With more than 60 million Americans forecast to own a tablet computer by the end of this year, retailers say tablets are driving an increasingly larger share of their web revenue, according to the 2012 Shop.org/Forrester Research State of Retailing Online survey.

Ship Smart Tip Sheet

| MCM staff

With increased competition and ease of buying elsewhere, satisfying and retaining customers has never been more important. Satisfy your bottom line and your customers with Streamlite

Direct Sales for Staples Rise 2% in 1Q

| MCM staff

First-quarter sales for Staples slipped 1%, to $6.1 billion, for the three months ended April 28. Direct sales from its North American Delivery Business — which includes the Staples and Quill catalogs and online businesses as well as the Staples contract delivery business — grew 2%, to $2.6 billion.

4 Ways to Personalize Your Customers’ Experiences

| MCM staff

Knowing who your customers are is what changes their experiences from merely adequate to delightful, and can turn a customer into a raving advocate. Here are four things that you should start to do over the next three to six months to improve customer engagement in an incremental fashion while strategizing for the long run.