Having the right inventory at the right time is critical to ultimate customer service. This session will discuss the importance of Planning, starting with a MAP (Merchandise Assortment Plan) before building item up. We will discuss the importance of setting Key Inventory Goals that are realistic and how looking at category/item and department relationships can improve your inventory forecasting and positioning. We will look at a pro-forma item level P& L and how all these measurements can be viewed very simply to provide strategic key management decisions.

Without thoughtful, structured hiring processes, it

In this session, you will hear the steps Backcountry.com took to efficiently manage warehouse space and strategically procure and build a second distribution center. Incentives, Timing, Strategies, RFP

Traditional systems are often too inflexible or dysfunctional to provide the analytical tools needed to evaluate a multichannel merchant’s competitive advantages, or support a multifaceted evaluation of promotional response rates or even operations functions. This session features two experienced professionals who have conquered this challenge. We’ll hear how, the tools and solutions they have used, and what other business-critical functions these tools can support.

In an effort to reduce fraud losses, many ecommerce merchants take drastic steps that, while they may help reduce fraud, do so at the expense of sales and revenue growth. This presentation is dedicated to the proposition that merchants can beat fraud and boost sales at the same time with proper fraud management. We

Do your customers feel like they are dealing with the same company when they do business on your ecommerce site, with your contact center, in your retail storefront, with your field salesforce, and other channels? It takes strategic thought and intentional cross-channel coordination to avoid unnecessary complexity, confusion, and dissatisfaction in the customer experience. Learn how you can represent your brand consistently to strengthen your customers

This isn’t your first operations conference. You’ve already taken the classes on negotiating parcel agreements. In fact, you’ve negotiated multiple carrier agreements. You’re looking for more, something that will take your carrier program from “good” to “great.” This session is for those shippers looking for advanced strategies to reduce parcel costs through contract negotiations. There are two parts equally important when negotiating carrier agreements