Contact Center Math: Managing By the Numbers
There are many truths told in the vast array of statistics available today in the contact center
MCM staff
2012 Multichannel Merchant Outlook Survey is Open
The editors of Multichannel Merchant are in the midst of gathering information for their annual Outlook Survey, which delves into the core areas of our business: ecommerce, catalogs, operations and fulfillment and general marketing. Can you please spare 5 minutes to help us with our research?
Amazon Supply to Compete for B-to-B Bucks
Amazon.com today announced the beta launch of AmazonSupply, a b-to-b spin-off site dedicated to offering a broad selection of parts and supplies to business, industrial, scientific and commercial customers.
Survey Says 89.8% of Shoppers Prefer Digital Catalogs
According to a new survey from Catalog Spree, 89.8% of respondents indicated that they would opt out of receiving some or all of their paper catalogs in the mail if they were available digitally.
Dip N’ Dive Selects Mercent to Increase Online Revenues
Online scuba retailer Dip
PPR to Deploy Pitney Bowes Ecommerce Solutions
PPR will use ecommerce technology and international shipping services from Pitney Bowes to expand the online global reach of some of its luxury brands.
Katie Camardo of Vermont Teddy Bear to Speak at Operations Summit
Camardo, whose seasonal workforce explodes from 170 to 1,400 employees during Christmas and Valentine
Multichannel Merchant’s Operations Summit Kicks Off May 1 in Memphis
The Operations Summit speakers include representatives from some of the best merchants in the industry including Rue La La, Zazzle, Vermont Teddy Bear Company, Calendar Club, Backcountry.com, Replacements, Levenger, Eckler
Teavana Acquires Teaopia
Teavana Holdings announced Tuesday it reached an agreement to acquire the assets of Teaopia Ltd., a mall-based specialty tea retailer in Canada, for an all-cash purchase price of $26.9 million.