MCM staff

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Keep Your Service Consistent

| MCM staff

Customers have become more sensitive about real service, real added value and whether they are actually getting value for their money

Video: Pinny Gniwisch on Social Commerce

| MCM staff

Ice.com founder Pinny Gniwisch spoke about social commerce at Shop.org on Tuesday, Sept. 13, 2011. Gniwisch shared his thoughts about social commerce after the session with Multichannel Merchant senior writer Tim Parry.

Video: Prepping the Fulfillment Center for the Holidays

| MCM staff

Many ecommerce companies will experience dramatic increases in order volumes this holiday season. This video by Integrated Distribution Services discusses some helpful ways to prepare your fulfillment operations for the rush of orders you may see.

Q&A: Dale Traxler Talks About Facebook Commerce

| MCM staff

The vendor community is singing the praises of Facebook stores, although studies suggest f-commerce is not in the best interest of merchants. But with the holiday season approaching, should online retailers invest in Facebook commerce? Multichannel Merchant senior writer Tim Parry caught up with Dale Trexler, owner of retail and wholesale jewelry supply seller Beaded Impressions, for his thoughts on Facebook Commerce.