Live from eTail 2005: Be “Reasonably” Consistent Among Channels
If you’re a multichannel marketer, your customers will understand “logical inconsistencies” in your shopping channels, according to Bill Bass, vice president/general manager, Sears Customer Direct, and senior vice president of e-commerce, Lands’ End. In the opening general session of the eTail 2005 conference, Bass told attendees that they have to play to each channel’s strengths rather than do everything the same in every channel.