With retail sales expected to top $1.1 trillion this holiday season, brands are shoring up human resources to meet demand with a record 700,000+ seasonal hires for the December holidays. Here is a look at how AI can help the contact center during peak season.
Michael Brehm is one of the biggest names in the German startup scene. Having built and sold companies to Google and eBay, taken one company public, and starting an investment company, Michael is a renowned expert in predicting the next big wave and building businesses to disrupt the status quo.
Since 2014, Brehm has been the Founder and Director of i2x, an artificial intelligence startup based in Berlin. As the founder and Managing Director, Brehm has been working on solving a problem that he repeatedly faced in his career: ensuring quality and delivering unprecedented customer satisfaction during every sales and service call.