Mike Debnar
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Mike Debnar is the Solution Principal for Retail at Medallia, focusing on creating innovative customer experience programs for brands utilizing his extensive background in CRM and CX. Mike holds a degree in management information systems from the University of Georgia’s Terry College of Business, and is a frequent guest lecturer at Texas A&M University on the topic of innovation.
What sets Gen Z consumers apart from the rest? Plenty. For starters, they have different preferences on loyalty, products and payment methods. Here’s how you should evolve your strategies to capture more insights about — and optimize for — the Gen Z customer experience during the current post-holiday sales period and beyond?