Mike O'Brien
Mike O’Brien has worked in journalism, marketing and public relations for … well, quite a while. At Multichannel Merchant he focuses on the world of direct-to-customer operations and fulfillment, editing MCM’s weekly O+F Advisor newsletter, and programs the annual Ecommerce Operations Summit conference. Previously Mike was a senior account executive for Marx Communications, a boutique public relations firm working with marketing and advertising technology companies. Other past work includes stints as a media relations consultant for a concert promoter, a marketing communications specialist for a pharma software firm, a research analyst covering corporate e-learning and a daily newspaper reporter on every beat imaginable – except sports.
While U.S. parcel volume rose nearly 6% to 21.5B pieces in 2021, it was the slowest growth in five years, and considerably less than the massive 31.5% gain in a pandemic-driven 2020, according to Pitney Bowes’ annual index. It also showed smaller carriers growing rapidly but still holding a tiny percentage of the overall pie.
FloorFound, an Austin-based startup that provides the means for retailers to resell large, bulky returns, has raised $10.5 million in a new funding round to help drive its expansion both geographically and in terms of the categories it handles as it rides the recommerce wave.
A pilot program creating smart loading zones for last-mile deliveries in Pittsburgh is seeing progress in terms of easing congestion from double-parked vehicles, and will expand next to Omaha, with four other sites being selected for launch later this year.
Target joined fellow big-box retailer Walmart today in posting a first-quarter earnings figure well below expectations as inflationary strain, inventory overstocks and spiraling costs including from labor and fuel continue to challenge the sector. Same-day services were up 8% — but it had grown a whopping 120% in Q1 of 2021.
Walmart reported a disappointing earnings picture for the first quarter, blaming inflation, overstaffing, excess inventory and supply chain issues as the key culprits that sent profits below what analysts had been expecting. The top retailer reported $2.05B, in net income, down from $2.73B a year ago; ecommerce inched up 1%.
An Amazon shareholder is suing founder and executive chairman Jeff Bezos, along with current CEO Andy Jassy, CFO Brian Olsavsky, other executives and the entire board of directors, claiming misuse of customer data could lead to widespread mistrust and wreck the company.
Ryder System Inc. has become the target of a takeover bid by Miami-based private equity firm HG Vora Capital Management, at a proposed price of $86 per share, a 28.4% premium to its 30-day average, according to an SEC filing. Ryder, whose stock surged in response, has itself has been acquiring 3PL assets and investing in technology.
Adding a cubic pricing option for users of USPS Parcel Select Ground product will be a boon for shippers with small, dense and heavy packages but not so much for others, experts said ahead of the July 10 live date for the change. In general, packages must be under 20 lbs. and there’s a 50,000 package a year minimum.
Amazon has quietly been recruiting local businesses in rural areas across 10 states as part of its fulfillment network, earning cash on the side for making deliveries of ecommerce orders in hard-to-reach places for contract couriers, according to Recode. They can earn up to $2,000 a week with the side hustle but assume liability.
E-grocery sales in April fell 3.8% to $8.1 billion, while order volume was down 5.8% as nagging inflation and the ongoing return to stores hit both order frequency and the number of active online users, according Brick Meets Click and Mercatus. The sector has been giving back some of the the healthy gains it saw in 2020 and 2021.