Patrick Barnard

E-Learning Systems Revolutionizing Call Center Training

| Patrick Barnard

It wasn’t until about five years ago that e-learning systems started seeing rapid adoption in the call center industry. Today, most enterprises are using e-learning in their contact centers, and many small to medium sized business have also discovered the many advantages it brings for improving agent performance.

New Website Targets Bariatric Patients

| Patrick Barnard

Hoping to cash in on a growing niche market, food and nutrition specialist Gene Carbonell and his partner Jan Chadwick have started a new Website offering healthier food options for bariatric surgery patients.