Paul Miller

Staid Expectations

| Paul Miller

Most catalogers met or beat projections – but their sights were low to begin withConsidering that retail sales hit their lowest point in five years and

Using Web-Customer Data

| Paul Miller

Customer data captured online can range from `basic registration information’ to details about navigation paths and the most-visited pagesSurgical Supply

Hanover Management Shuffle

| Paul Miller

Some industry observers question whether Hanover’s changes are too little too lateIs Hanover Direct a victim of its management team’s `low-end’ mentality?A

Catalogs on TV

| Paul Miller

For holiday 1999, many pure-play e-commerce marketers with capital to burn spent lavishly on TV commercials touting the convenience and “coolness” of