Rama Ramaswami

customer service puzzle

8 Reasons to Keep Your Customers Loyal

| Rama Ramaswami

With so much emphasis on ROI these days, it can be easy to lose sight of just why you’re in business—to serve customers. Here are eight benefits that loyal customers bring to your business.

Material handling benchmarks

| Rama Ramaswami

The more things change on the front end dazzling new merchandise, cool Websites, innovative marketing campaigns the more they stay the same on the back

Spotlight: 3PLs

| Rama Ramaswami

Every year the Georgia Institute of Technology, along with several corporate sponsors, conducts an in-depth study of the third-party logistics (3PL) industry


| Rama Ramaswami

The right staff Coping with chronic absenteeism or apathy among your warehouse employees? It could be that they’re simply not the right people for the

Cost confusion

| Rama Ramaswami

Logistics is hardly the stuff of controversy, but a session on logistics costs at this year’s meeting of the Council of Supply Chain Management Professionals

Customer Service Hits New High in Logistics, Distribution

| Rama Ramaswami

The distribution and logistics industry is steadily improving its customer service, according to a new study from The Customer Respect Group, an international research and consulting firm. The survey assigns a Customer Respect Index (CRI) rating for each company. The CRI measures a customer’s experience when interacting with companies over the Internet.