Storehouse: Sears, REI Top List of Multichannel Gurus
Two merchants with vastly different products have succeeded remarkably well at multichannel operations because of important attributes they have in common,
Short Takes: Catch a (Paper) Tiger By the Tail
WHAT WOULD YOU DO if you wanted to save 851,000 tons of wood? Or 2.1 billion gallons of waste water? Just ask your favorite catalog company to switch
O+F Then and Now: Take the Simple Managerial Approach
DESPITE HIS ABUNDANT KNOWLEDGE of avant-garde technology and processes, today’s warehouse manager isn’t all that different from his predecessors. His
Help for Beleaguered Operations Managers
THE YEAR WAS 1993. Dot-commers were still in grade school, corporate greed hadn’t made international headlines, and planes were safe to fly. Yet, operations
Calling All Agents
Employees have hardly been at the forefront of companies’ priorities in the past year, but in at least one area, they’re receiving some recognition. Call
Out of Service
If You Think Customer Service Stinks Now, Brace Yourself, cautioned the headline of a press release that landed on my desk recently. Apparently, we are
Stately Pleasure Domes
Not too long ago, if you had a kiosk, it was probably a dusty old cardboard box lurking in a dark corner of your store (a far cry from what the word signified
Leader of the Pack
It’s fashionable to write off dot-coms as pass, but every once in a while they surprise you by blazing new trails. Luggage pure-play eBags is at the forefront
Visions of Sugarplums
Wish fulfillment? That could be what your operation desperately needs this holiday season. According to retail analyst Ken Cassar of Jupiter Media Metrix,
Supply + Demand
The newfound glamour of supply chain management extends to retail technology as well. In a recent benchmark study titled Global CIO Outlook for Retail