A is for advocacy
Just when you thought you’d mastered CRM, push/pull marketing, relationship marketing, dynamic selling, and whatnot, along comes another buzzword to wrap
Help wanted
Wanted: CSCO. Will pay big bucks. That isn’t a real ad, but it very well could be. A chief supply chain officer, or CSCO, is the must-have du jour for
Paper trail
Uh-oh. Look what just showed up on our desktop one more indictment of paper-based business procedures, this one from research firm AberdeenGroup. In its
Future Workforce to be Led by Temps, Dreamers
Planning your hiring strategy for the next few years? Consider these two major trends identified by The Herman Group, a business management consultancy:
(1) You
Proactive Service
GONE ARE THE DAYS when running call centers as they were known back then was mostly a matter of policing order entries and making sure agents met productivity
Supply Chain Costs Under Control, But Inventory Turns Up, Study Finds
In supply chain management, as in life, you win some, lose some. Although retailers and manufacturers have increased product availability and held supply chain costs, they
Tip for Retail Tech Vendors: Seek out Specialty Stores
Got a cool new retail automation program to sell? A specialty store just may snap it up. Only 39% of North American specialty stores are automated to any significant extent, according to
Accurate Inventory Maintenance: Tactics That Work
“To have and to hold” is a great romantic sentiment, but it’s the last thing you want to do with your inventory. Ideally, you would move stock so fast that … Continue Reading →
Strategies to Restore Your Customer’s Trust in E-Commerce
Phishing, hacking, spamming, hijacking