The holiday season is upon us, and retailers have geared up for the rush. The seasonal staff is hired and the inventory is stocked. But what about those employees working behind the scenes in the contact center? Here are six ways bots can support contact centers this holiday season.
Rurik Bradbury is global head of research and communications at LivePerson. Previously vice president of the identity solutions group at TransUnion, he is a long-time tech industry executive at start-ups such as Trustev, where he was CMO before its acquisition by TransUnion, and at larger companies such as Intermedia, which Bradbury grew into the leader in cloud business email services. He is based in New York.