Terrence Fox

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Terrence Fox is the Head of Innovation at iAdvize, a leading conversational platform being used by major retailers across the globe such as Lowes, L’Oreal, Disney and Best Western.

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Top Tips to Maximize Conversions from Live Chat

| Terrence Fox

Live chat is one way to directly connect with your customers during the shopping journey. However, the experience can vary dramatically from a wow to frustration, and everything in between. Here are some tips for creating best-of-breed live chat experiences to maximize conversions, average order value and CSAT.