A strong-performing fulfillment provider can be a valuable partner, while a subpar provider can seriously impact your operations, taking a real toll on your merchant business and your bottom line. Here are some marks of a poor provider to help you avoid the pitfalls, as well as what to look for in a strong provider.
Tom Patterson is Senior Vice President of warehouse operations for Saddle Creek Logistics Services. He joined the company in 1997, first as Director and then as Vice President of Operations. In his current role, Tom is responsible for the growth of Saddle Creek’s omnichannel and ecommerce fulfillment business. Previously, he spent nine years in logistics leadership roles in Chicago and Madison, WI. Tom is a member of the Warehouse Education Research Council (WERC) and the Council for Supply Chain Management Professionals (CSCMP).