Survey Says: Retail Associates Want Mobile Capabilities
The majority of surveyed retail associates, 55%, believe that this holiday season
Tim Parry
Roaman’s Reveals Rebrand Online
Roaman’s has rebranded. The multichannel plus-size women’s apparel merchant began showing off its redesigned logo and catalog pages and its “All About You
Sheplers, Charming Shoppes Execs Weigh In on Ecommerce Trends
Bill Bass is not a fan of QR codes. Bob Myers is a fan of customers having their own conversation on your ecommerce site. They didn;t agree with each other on those two subjects, but here’s they agreed on during a session on ecommerce trends at the National Retail Federation
Golfsmith.com Sees the Light on Outsourced Video
Golf equipment and apparel retailer Golfsmith knew it needed to keep up with the times and include videos on its ecommerce site, Golfsmith.com. Here’s why the merchant chose to outsource its video production.
Zappos.com Overtakes L.L. Bean in Customer Service Poll
What merchant delivers the best in customer service? Online shoes merchant Zappos.com overtook last year’s winner, sporting goods and apparel merchant L.L. Bean, in the NRF Foundation/American Express Customers
Selling on Amazon and Google Boosts Merchants’ Margins
Ecommerce platform provider Mercent says its retail clients participating in Amazon.com’s “Selling on Amazon” third-party marketplace program and through Google Product Search increased in the fourth quarter by 46% and 28% respectively.
Lands’ End Makes Digital Catalog iPad Friendly
Apparel merchant Lands’ End has launched its January digital catalog with enhanced service functions including touch, pinch and zoom gestures developed for the iPad.
Ecommerce Sees Double-digit Growth
Two separate reports released Wednesday show a healthy rise in ecommerce sales for the 2010 holiday season
Macy’s To Expand Ecommerce Division
General merchant Macy’s says it will boost its ecommerce presence and add about 725 positions over the next two years to support its Macys.com and Bloomingdales.com websites. Macy’s aims to incorporate a multichannel strategy that will allow customers to shop seamlessly in stores, online and via mobile devices, the company said.