MCM Outlook 2014: The State of Operations

| Tim Parry

How are shippers preparing for Holiday 2014? What systems are they looking to add in the fulfillment center? And do merchants really think Amazon has little effect on their business? These questions and more are answered in Multichannel Merchant’s MCM Outlook 2014 report on Operations & Fulfillment.

PayEase Awarded Cross-border Payments License

| Tim Parry

The issuance of the pilot license has set the historical precedence for PSP in China to process RMB transactions for any overseas merchants and settle funds in the local currency of the merchants’ domiciliation or any foreign currency of their choice.

Customer Service, customer service reps, social media, Twitter, Facebook, retail, Forrester, Conversocial, contact center, contact center agents

The Contact Center Is Your Customer Service Gateway

| Tim Parry

Quite possibly, your contact center is your company’s unsung hero. But how are ecommerce and omnichannel merchants treating their contact centers? Here’s a snapshot look at Multichannel Merchant’s MCM Outlook 2014 survey.

Search and Social Media Snapshot

| Tim Parry

Kenshoo published an infographic today detailing first-quarter performance of paid search and social advertising. The infographic highlights quarter-over-quarter and year-over-year changes for key metrics in both search and social.

QVC To Expand Global Presence To France

| Tim Parry

With the launch of the new service scheduled for the second quarter of 2015, QVC will expand its global multimedia ecommerce business to seven operations reaching nine countries.

Apple, Apple Pay, ecommerce, mobile payments, omnichannel, mobile wallet, Google Wallet, iOS 8.1, iOS, iPhone, iPhone 6

Mobile and Tablet Traffic Jumps 50%

| Tim Parry

Data from Wpromote shows smartphone and tablet share of traffic continues to rise at the expense of desktop; now accounts for one-quarter of all web visits.

There’s an App for That…

| Tim Parry

Heading to Indianapolis? Be sure to download the Operations Summit mobile app. It’s like your own little personal show assistant, giving you the latest info on session times and locations, keynote session details, speaker bios, networking events, and much more!