PetFlow

PetFlow Reinvents Digital Pet Store Experience

| Tim Parry

PetFlow has rebuilt a state-of-the-art digital pet store, complete with a fresh design and look, to connect consumers to a wide range of specialty pet products, offer personalized advice and enable shoppers to improve the lives of their own pets as well as those of animals in need.

Michael C Fina

Michael C. Fina Transforming Into Online-Only Retailer

| MCM Staff

Michael C. Fina, the world renowned luxury tableware, engagement jewelry and wedding registry resource, announced the next chapter in its more than 80-year legacy, transforming into an online-only retailer. As part of the transition to become an online-only retailer, Michael C. Fina will close its retail location at 500 Park Avenue effective April 16. Here’s a look into how the luxury tableware, engagement jewelry and wedding registry resource will transition into an ecommerce-only model.

customer service, customer experience, call center, customer service reps

Subtle Ways to Personalize the Shopping Experience

| Susan Wall

When it comes to the new ways people shop and buy, shoppers still would rather consult on the phone with a clerk while some don’t mind if you offer personalized recommendations. Here are what you should be thinking about when it comes to personalizing the shopping experience for your customer.

65% of UK’s Shoppers are Mobile

| Tim Parry

Mobile traffic in the UK made up 65% of all total ecommerce traffic in January, according to a March 2016 SimilarWeb report. Click through and find out how the UK’s traffic compares to other countries, and why you need to keep mobile in mind when you go cross-border.

3 Important Factors for Understanding Where Your International Shoppers Are

| Gregg Zegras

One of the most common mistakes online retailers can make when expanding globally is presenting international visitors with a site experience that mirrors their domestic site. To keep global online shoppers engaged long enough to make a purchase while addressing all of their needs, it’s critical to truly understand where they are coming from, and not just based on their geographic location. 3 important factors U.S. retailers need to understand and address to meet international shoppers’ needs for overall global ecommerce success include