Live From NRF: Bing Building Better Maps

| Tim Parry

Tim Henderson, a business development manager for Microsoft, said his company has made strides with its map features that he hopes will make Bing Maps a choice of multichannel retailers.

Study: Consumer Satisfaction Online Grows

| MCM staff

Customers of the largest online retailers were more satisfied with their online experience this holiday season than last, according to an annual report on holiday shopping by customer service management firm ForeSee Results.

1-800-Flowers.com to Drop Partnership With Affinion

| Tim Parry

Multititle mailer 1-800-flowers.com said on Dec. 23 that that it will not renew its contract for third-party administration of its membership program with affinity marketing firm Affinion, and will eliminate data-passing of credit card information.

New Year’s resolutions for 2010

| MCM staff

Here’s hoping that 2010 will be a better year saleswise than 2009. To help you make sure it’s a good one, we present our fresh round of New Year’s resolutions