Multichannel Merchant
  • Ecommerce
  • Marketing
  • Operations & Fulfillment
  • Sector Spotlights
HOME
  • Ecommerce
    • Marketplaces
    • Mobile
    • Payment
    • Security
    • Shopping Cart
    • Usability
  • Marketing
    • Advertising
    • Catalog
    • Content Marketing
    • Email
    • Search
    • Social
    • Video
  • Operations & Fulfillment
    • Contact Center
    • Customer Experience
    • Delivery
    • Distribution Center
    • Fulfillment
    • Order Management
    • Returns
    • Shipping
    • Workforce
    • Sector Spotlights
  • Resource Center
    • Media & Marketing Events
    • MCM Advisory Board
    • Media Kit
    • Podcasts
    • Webinars
    • Research
    • Submit A Release
    • Videos
    • Jobs
  • Subscribe

Follow Us

  • Facebook
  • LinkedIn
  • Twitter
  • YouTube

Email

NRF Says Return Fraud Could Cost Retailers $2.9 Billion This Holiday Season

December 6, 2012 | Erin Lynch

The National Retail Federation is estimating that billions of dollars will be lost this year by merchants dealing with return fraud. Although nearly $3 billion will be lost over the holidays, the NRF is reporting that several merchants return policies will remain unchanged this holiday.

3 Ways to Merchandise via Site Search

December 4, 2012 | Terry Costa

Site search might be one of the most important tools on your site to land a customer, especially during the holiday season. Here are three things you can do right now to land that sale.

Small Business Saturday Not Big for Ecommerce

December 3, 2012 | MCM staff

According to the National Federation of Independent Business, shoppers shelled out $5.5 billion with independent merchant stores on Small Business Saturday. Although some retailers reaped the benefits, many online retailers are wondering when they will feel the trickle down effects of the new shopping holiday.

Special Delivery

December 1, 2012 | Erin Lynch

Retailers are finding that when they implement ship-from-store capabilities in the traditional brick-and-mortar store, they are able to fulfill orders that otherwise may have been lost. Here is a look at how Nordstrom, Toys R Us and Macy’s are doing it.

Godiva Shares Its Secrets to a Successful Loyalty Program

November 30, 2012 | Erin Lynch

Attraction, retention and conversion should be your main focus when creating a loyalty program for your customers. During a recent webinar with Demandware, Godiva discussed some of its successful loyalty programs this year and reasons why you need to get in on the game today.

MLB.com Shop Experience is Easy Like Cyber Monday

November 27, 2012 | Tim Parry

Baseball is a big sport, but you need tiny little fingers to navigate the MLB.com Shop on an iPad. The left-hand nav and the dropdowns are tough to maneuver if you have fat fingers, or are just clumsy like me. But once I got to where I wanted to be

Harry & David Hangs on Cyber Monday

November 26, 2012 | Tim Parry

Placing an order with Harry & David was as simple as you could expect. Getting a reminder that I haven’t completed my order was not. I signed in and purposely abandoned my cart with hopes Harry & David would send me some sort of reminder to buy. But that has not happened.

Surveys Show Conflicting Black Friday and Cyber Monday Projections

November 21, 2012 | MCM staff

As Black Friday and Cyber Monday shopping surveys roll across the wires, it

Using Free Shipping to Compete with Big Box Retailers

November 16, 2012 | Fred Lizza

Free shipping is a great way for small retailers to attract new and repeat customers, and ensure that they enjoy strong sales during the holidays and throughout the year. But when some retailers pulled back on free shipping deals, average order values declined and they experienced negative growth versus a year ago. Here’s why free shipping will help you compete with the big box retailers this holiday season.

Stony Creek Brands COO Guiding Light Through Superstorm Sandy

November 8, 2012 | Jim Tierney

Thanks largely to its chief operating officer, Stony Creek Brands survived Superstorm Sandy through precise preparation and team execution.

1 … 20 21 22 23 24 … 41

Webinars

Step Up Your Fraud Prevention Approach in 2024

Unleashing GenAI Magic: Transforming Visual Commerce for Unbeatable Customer Experiences

Returns Challenges, Opportunities Covered in New Webinar

Multichannel Merchant: Editorial Spotlight on Returns in 2023

Webinar: The Generative AI Genie is Out of the Bottle

Latest Research

High-Touch Returns Become Point of Differentiation for 3PLs

Goods-To-Person E-Fulfillment Technology: Flexing Along With Demand

Foreign Trade Zones: A Hidden Gem for Retailers

Automation and Robotics: Moving Past Limitations to Gains

Shipping Capacity Management: The Outlook for 2022 Peak Season

Blogs

Content-Based Marketing: A Post-Cookie Evolution

Generative AI in Customer Service: A Balanced Blueprint

Why Digital Wallets are The Key to Modern Loyalty Marketing

ESG and Your Supply Chain: 3 Steps to a Streamlined Strategy

Retail Cyber Threats: 5 Ways to Protect Your Business

About us

  • About us
  • Press Releases
  • Privacy Policy
  • Diversity, Equity, Inclusion & Belonging
  • Accessibility Statement

Events

  • Media & Marketing Events

Related Sites

  • Chief Marketer
  • Event Marketer
  • LeadsCon
  • LeadsCouncil
  • PR News

Directories / Jobs

  • MCM Source Directory
  • Top 3PLs
  • Jobs

Sign up for MCM

Get the Ecommerce, Marketing & Operations info you need when you need it.
  • About us
  • Jobs

Follow Us

© 2025 Access Intelligence, LLC - All Rights Reserved.