Strategies for Handling Repeat Calls

| Neil Crane

I recently changed my Internet service provider of 10 years, mainly because by the fourth call in one morning, the technician was making the same suggestion the previous three had made

Orchard Brands On The Market

| Jim Tierney

Since the news broke that multititle mailer Orchard Brands is for sale and that parent company Golden Gate Capital hired Moelis & Co. to find a buyer, industry experts are wondering what befell the $1.17 billion catalog business

From Diapers to Soap: Q&A With Quidsi’s Josh Himwich

| Tim Parry

On July 15, ecommerce company Quidsi launched the new ecommerce site Soap.com, just five years after it started Diapers.com. Josh Himwich, director of ecommerce solutions for Quidsi, talked to Multichannel Merchant senior writer Tim Parry about the new site launch.

Successful Project Management for Systems Implementation

| Curt Barry

Conversions to new systems often get off track because companies fail to plan the project realistically or they don’t execute or manage the project by the plan. Here’s how paying close attention to the project management will help make your project a success.