News

Survey Says Consumers Want a Crosschannel Shopping Experience

| Erin Lynch

According to Hybris, the survey indicates that consumers want the convenience and simplicity of online shopping and a hassle free and effortless returns process. But when it comes to customer expectations vs. retailer capabilities, surveyors found that retailers fell flat.

Quad/Graphics Renews OfficeMax Contract

| MCM staff

Quad/Graphics, Inc. has renewed its exclusive retail insert and catalog printing business with OfficeMax, and added significant direct mail volume for the office supply retailer in a new multiyear agreement.

Best Practices for Inbound Transportation

| MCM staff

Direct-to-customer retailers spend an average of 2% to 4% of gross sales on inbound freight. This session will show you how to develop an effective inbound freight program to reduce expenses and improve control. Attend this session and learn how to
Take charge of vendor small parcel shipments
Leverage LTL volume to reduce costs
Negotiate cost not discounts
Avoid vendor

Successful Inventory Management Planning – Top 9 Things You Need to Know

| MCM staff

Having the right inventory at the right time is critical to ultimate customer service. This session will discuss the importance of Planning, starting with a MAP (Merchandise Assortment Plan) before building item up. We will discuss the importance of setting Key Inventory Goals that are realistic and how looking at category/item and department relationships can improve your inventory forecasting and positioning. We will look at a pro-forma item level P& L and how all these measurements can be viewed very simply to provide strategic key management decisions.

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