2011 in Review: Chapter 11 Filings Subside
Harry & David, Orchard Brands and Borders were among the big-name retailers that filed for Chapter 11 in 2011. But while the financial crisis of 2008 forced several merchants to file for bankruptcy
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Sears Holdings Gets Drilled: Closing up to 120 Stores
Sears Holdings did not have a happy holiday, according to guidance it released this morning. The department store and discount store retailer said it will close between 100 and 120 Kmart and Sears full-line stores.
Some More Contact Center Metrics
Given the growth of the digital market, as well as the parallel direct-to-consumer and retail marketing, here are some newer contact center metrics to consider according to Steven Edelstein, CEO of brand management/marketing consultancy The Logical Step
Contact Center Metrics for Today’s Multichannel Merchants
Identifying and improving performance measures connected to the success or failure of today
Four Postal Groups Request Withdrawal of Exigent Rate Case
Four postal associations have asked U.S. Postmaster General Patrick Donahoe to withdraw the U.S. Postal Service
Freight Rail Strike Could Impact Holiday Season
If the railroad unions don
USPS Shipping Rates Rise An Average Of 4.6%
The U.S. Postal Service announced its rate increases for all shipping services and the average rate increase will be 4.6%, effective Jan. 22, 2012
NRF Says Black Friday Weekend Is a Record-breaker
Black Friday weekend is not over yet, but the National Retail Federation is projecting a record-breaking shopping weekend. According to a National Retail Federation survey conducted by BIGresearch over the weekend, traffic and spending were up both online and in stores.
Black Friday: Were Early Openings a Success?
NRF president and CEO Matthew Shay says early morning openings appear to have been well worth it for both retailers and holiday shoppers… but police reports across the country paint a different picture.