Letters/Opinion
WHERE ARE THE DATABASE ANALYSTS? Direct marketing executive recruitment firm Crandall Associates has a problem: There’s a shortage of talent in the area
News
USPS Officially Studying Five-Day Delivery Option
Bolstering U.S. Postmaster General John E. Potter
Gardens Alive! Buys TouchStone
It didn
Dress Barn Acquires Tween Brands
Woman’s clothing retailer Dress Barn has acquired Tween Brands in an all-stock deal worth $157 million. The merger deal is expected to close in the fourth quarter, and has been approved by both company
InfoGroup Merging Direct Media With Millard
List conglomerate InfoGroup said today it will merge list firms Direct Media and Millard Group into a single entity called Direct Media Millard on July 1.
Inside real-life carrier negotiations
“That’s the best pricing we can offer you. We’re basically making no margin here.” Really? If only I had a dollar for every time a carrier rep fed me that … Continue Reading →
Calculating Contact Center Productivity
Once you have defined call center productivity, and developed the metric for measurement in your operation, everyone must then understands
how it is to be calculated
Keep an Eye on Warehouse Labor Costs
Your customers are finally buying again, and your warehouse is getting busier. But is it time to bring back all of the workers you had to lay off earlier in the year?
Spiegel Sold Again
For the second time in nine months, Spiegel Brands has a new owner. Signature Styles, a newly formed division of private equity firm Patriarch Partners, acquired the multititle apparel cataloger on June 17 from Granite Creek Partners for an undisclosed …