News

To develop a productivity measurement program tailored to your contact center, you

The packing people and process of the warehouse are long overlooked by operations management. And that

First-quarter sales for Office Depot decreased 19%, to $3.2 billion for the period ended March 28. The office supplies merchant reported a net loss of $55 million, compared to net income of $69 million for the same period in 2008.

There

Social media expert Chris Baggott chats about what’s working and why for merchants who are making a shift in online marketing. With Twitter and Facebook being the darlings of the moment, Baggott also explains why blogging for search is still the key to online success.

L.L. Bean, the Freeport-ME-based apparel, outdoor gear and home goods cataloger, plans to lay off 200 to 240 workers due to declining sales, according to the Associated Press.

Women

Are you staying at home more these days? Many consumers are, thanks to the economy. And that

The U.S. Postal Service on April 21 announced details of its upcoming