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Stuart Rose
of Tully & Holland talks about M&A activity – or the lack of – with Multichannel Merchant senior writer Jim Tierney.

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Many people speak of quality measurement and excellence in the contact center. But few attack the topic of productivity measurement. Even fewer people want to discuss how to measure an agent

Tableware and collectibles merchant Lenox Group was sold in February, as previously reported. But the buyer was actually not private equity firm KPS Partners, which had won a bankruptcy auction to buy Lenox; it was private investment firm Clarion Capital Partners.

ACMA executive director Hamilton Davison talks with Multichannel Merchant’s Tim Parry and Jim Tierney about the state of the catalog industry

Healthcare products and services provider Henry Schein today it has purchased Ortho Organizers, a full-line manufacturer and distributor of orthodontics products. Terms of the transaction were not disclosed; the acquisition is expected to be accretive to Henry Schein

Cascades mill in Thunder Bay, Ontario

Paper manufacturer Sappi Fine Paper North America announced March 2 it will suspend all operations at its Muskegon Mill in Michigan, effective April 1. This suspension will result in the furlough of about190 salaried and hourly Muskegon employees.

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