What did online industry watchers learn from this past holiday season, aside from the fact that sales for many were lagging? Plenty. In her session at Internet Retailer’s Web Design conference on Jan. 21, Lauren Freedman detailed several e-commerce customer service initiatives her consulting firm, The E-tailing Group, is seeing more of.
Retail merchandise management systems vendor Retail Pro (formerly Island Pacific) and its wholly owned subsidiaries, Page Digital, IP Retail Technologies International and Sabica Ventures, entered into Chapter 11 bankruptcy on Jan. 10.
Structural steel frame buildings are the most common construction style in use for today
How does a merchant select a company to redesign its Website? Very carefully — especially in this economy.
Amazon.com and Overstock.com have lost the first round of their lawsuits challenging a relatively new tax law allowing the state of New York to collect sales taxes from Web retailers with no physical presence in the state.
Home shopping giant QVC aims to engage online customers in a multimedia shopping experience, said Ivy Chin, its vice president, architecture, design, and video, at Internet Retailer’s Web Design conference.
For high-end retailer Neiman Marcus, it’s all about the merchandise. But how you present that merchandise and engage the customer online is critical, according to Lindy Rawlinson, vice president of Web operations and new business for Neiman Marcus Direct.
Yes, there were actually a few multichannel merchants that did well this holiday season, despite the dismal economy. We caught up with a few of them to see how they did it.
Members of the American Catalog Mailers Association have launched a letter-writing campaign that they hope will convince the U.S. Postal Service to roll back catalog postage to its pre-2007 rates. Read on, and download your own letter template.