Quebecor World Unveils New Comail Technology
Quebecor World is hoping to generate more postal savings for its catalog and periodical customers through new comailing technologies announced Dec. 11.
News
Making the Most of Retail Returns
The hideous economy is having a devastating effect on consumer confidence and spending. And what sales boost that a retailer does get during the holidays may be overshadowed by the post-holiday challenge of managing returns.
Logistics Systems Play Critical Role in Parts Management
The pressure on merchants to control cost has never been more intense. With the contraction of the credit market and the loss of consumer spending, excessive inventories are a critical factor.
IP Communications Boosts Bottom Line for U.S. Contact Centers
Is your call center still using copper infrastructure for phone communications? If so, you might want to consider finally making the jump to Internet Protocol.
Anthropologie Scoops Up International Shoppers Using E4X’s FiftyOne Platform
Opening up your Website to international shoppers is no small task.
Office Depot Consolidating Supply Chain
Not unlike many companies in the U.S. this year, office supplies cataloger/retailer Office Depot has seen better fiscal times.
Movers and Shakers
Multichannel selling industry hires, retires and promotions
How to Woo Back Former Customers
Getting lapsed customers back is simple in theory but challenging in execution and requires understanding the group’s unique characteristics. Here’s some steps you can take to reactivate them
Social Network Advertising Can Bring In Targeted Leads
Facebook. You can use it to find long-lost friends, and you can use it to find targeted leads. Before you say it’s not at all possible, read what Brian Rice of Red Clay Media had to say about prospecting in a social media environment last week at NCDM
Avoid the Batch and Blast E-mail Mentality
Still batching and blasting e-mails to your entire customer list? Boy, we hope not. Last week at NCDM, Roy Wollen discussed the bad things that could happen if you aren’t segmenting your e-mail files and getting your message to the right target